Terms of Use

1. Operator and agreement

Zeloris Help is operated by Nexidy Labs OÜ, registry code 17422633, located in Narva, Estonia (Estonian Business Register). Contact: support@zeloris.help.

If you do not agree to these Terms, do not use the service. When updated Terms or Privacy Policy versions must be reviewed before you continue in the app, we will ask you to review them. Recording that you reviewed the Privacy Policy means you received that notice; it does not replace the legal bases for processing described in the Privacy Policy.

2. The service and marketplace roles

Zeloris Help is a software marketplace that helps people find nearby help for small local tasks. Nexidy Labs OÜ provides the platform and optional paid digital features described below. Nexidy Labs OÜ is not the seller of the real-world task work arranged between users.

A customer (task owner) may post a task. A helper may make an offer. The customer chooses whom to accept. Matched participants may use task chat, location coordination, completion flows, and ratings.

Some users may also publish a provider profile and appear in a provider directory. That profile can describe services offered by a private individual helper or by a professional service provider. Zeloris does not classify users as traders for tax or licensing purposes and does not verify professional status. Users remain responsible for complying with laws that apply to their own activity.

Additional features may include Direct Service Requests from customers to providers, public task or provider browse or share pages on the website, and optional paid digital services described below.

The app is available in English, Estonian, and Russian.

3. Accounts and eligibility

You must provide accurate sign-in information, keep your credentials secure, and are responsible for activity under your account.

You must be legally able to create an account and use an online marketplace under the laws that apply to you. Zeloris Help is not designed for children and is not offered as a children’s product. If you are not legally able to use the service, do not create an account.

You may delete your account in the app via Settings → Privacy & safety → Delete account (two confirmations). See also https://zeloris.help/delete-account.

4. Marketplace conduct

• Post truthful task descriptions and offers you intend to honor.
• Do not use the service for illegal, fraudulent, harassing, exploitative, or unsafe activity.
• Do not attempt to evade report, block, or moderation measures.
• Exact private location and live location features are for coordinating matched work — not for public discovery before an offer is accepted.
• Respect other users’ safety and privacy offline as well as in the app.

5. Provider profiles and Direct Service Requests

If you publish a provider profile, you are responsible for the accuracy of the information you display and for complying with applicable local rules for offering services, including any rules that apply if you act as a professional trader.

Direct Service Requests let a customer ask a provider for work through the product. They do not by themselves create an employment relationship with Zeloris, and Zeloris is not the seller of the real-world task service.

A Pro subscription may be required for certain provider or advanced marketplace features, as shown in the app when those features are restricted.

6. Location and safety

Before a match, tasks show an approximate public location. After an offer is accepted, exact location may be available to participants. Optional live helper location sharing may be used for arrival coordination.

Real-world meetings involve risk. Use judgment, meet only when you are comfortable, and use in-app report or block if needed. Our moderation team reviews reports.

Zeloris does not guarantee the identity, skills, legality, or safety of any user or offline interaction.

7. Content and license

You retain rights to content you submit. You grant Zeloris a non-exclusive license to host, process, display, and operate that content as needed to provide the marketplace and related website pages (for example showing an open task to nearby helpers or a public share page using limited public fields).

Do not submit content you lack rights to share, or content that is unlawful or infringing.

8. Task payment and user disputes

Payment for real-world task work is arranged directly between the customer and the helper outside Zeloris platform settlement.

Zeloris does not hold task escrow, does not pay helpers for task work, and does not take commission from task pay in the current model.

Zeloris is not a party to that private payment arrangement and does not guarantee payment outcomes, refunds between users, or users’ tax compliance.

Disputes between users about offline work quality or task pay are primarily between those users. Zeloris may moderate content, restrict accounts, or unwind marketplace state for safety or Terms violations, but is not an arbitrator of private payment disputes.

9. Digital purchases: Pro, Task Boost, Featured Provider

Zeloris may offer optional paid digital services, including:

• Pro — a renewable subscription that unlocks additional product features (for example higher saved-alert limits, advanced filters, provider profile and directory capabilities, Direct Service Requests, and provider analytics), as shown in the app.
• Task Boost — a one-time paid promotion for an eligible open task for a limited period. Boost does not extend the task’s lifetime beyond the app’s expiry rules and does not guarantee views, offers, or matches. Task Boost is not a renewable subscription.
• Featured Provider — a one-time paid visibility placement for an eligible provider profile in directory or browse surfaces for a limited period. Featured is not the same as “Verified” and does not mean Zeloris has checked the provider’s claims. Featured Provider is not a renewable subscription.

10. App Store and Google Play billing

Digital purchases are made through Apple In-App Purchase and/or Google Play Billing. Billing, auto-renewal for subscriptions, cancellation, and refund handling for those purchases are primarily governed by Apple’s and Google’s terms and store processes, in addition to these Terms.

Pro is offered as a store subscription where configured by Apple or Google. Unless you cancel through the relevant store subscription settings, a renewable Pro subscription may renew automatically for the selected period at the then-current store price. Manage or cancel Pro renewals in your Apple ID or Google Play account subscription settings before the renewal date.

Task Boost and Featured Provider are charged as non-subscription digital purchases through the store. They do not auto-renew as subscriptions.

After a successful store purchase, our systems verify the transaction and grant or update the corresponding access. Access may end or be revoked when a purchase is refunded, cancelled, expires, or is otherwise invalidated by the store or our verification.

If a purchased digital service is defective or not provided as described, contact support@zeloris.help. We will look into the issue and, where appropriate, help restore access or direct you to the store refund process. Mandatory EU/EEA consumer rights that cannot be waived remain unaffected, including any statutory remedies for lack of conformity of digital content or services.

Refunds and withdrawal for store purchases are handled primarily through Apple or Google according to their rules and applicable law. Zeloris does not operate a separate in-app refund desk beyond store processes and those legal requirements.

For purchase or billing questions, contact support@zeloris.help and include the store used, approximate purchase time, and any store order or transaction reference you have. Prices shown in stores may be localized by Apple or Google. Zeloris does not promise specific ranking outcomes, earnings, or business results from Pro, Boost, or Featured.

11. Availability and changes

The service may change, experience downtime, or be limited by infrastructure or platform providers (including hosting, push delivery, Apple, Google, mapping or routing providers, and account email delivery).

We may update these Terms. Material updates that must be reviewed before you continue are published under a new version id (currently 2026-10-19) and may require review in the app.

12. Disclaimers

To the extent permitted by law, Zeloris Help is provided as a marketplace coordination and software tool. We do not guarantee that helpers will accept work, that work will meet a particular standard, that offline meetings will be safe, or that off-platform task payments will succeed.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including mandatory consumer protections).

13. Governing law

These Terms are governed by the laws of the Republic of Estonia, without prejudice to mandatory consumer protections that apply in your country of residence.

Courts of Estonia have jurisdiction, except where mandatory law gives you the right to bring proceedings in another competent court.

14. Contact

Questions about these Terms: support@zeloris.help.

Privacy details are described in the Privacy Policy at https://zeloris.help/privacy.