Safety
Zeloris Help is built for nearby real-world help. These are the controls that exist in the product today — not guarantees of outcome.
Approximate vs exact location
- Before a match, discovery and public views use an approximate / broad area — not your exact address.
- After an offer is accepted, exact location is available to matched participants for that task.
- Helpers may optionally share live location while coordinating arrival; it is not required for every task.
Report, block, and ratings
You can report a task or a user and block users in the app. Ratings and reliability signals help others make local decisions. Reports are reviewed by our moderation team — not on this website.
Task-scoped chat
Chat is tied to a matched task between participants. It is not a general public messaging board.
Payments and meetings
Task payment is currently arranged directly between Customer and Helper. There is no platform escrow. Meet and pay only in ways you are comfortable with, and leave if you feel unsafe.
Account controls
You can delete your account from Settings → Privacy & safety → Delete account (two confirmations). See the Delete account page for what happens to data.
What we do not promise
- Background checks for every user
- Guaranteed identity verification for all accounts
- Insurance or escrow on task pay
- Guaranteed task outcomes