Frequently asked questions
Short answers based on how Zeloris Help works today.
About these answers
This FAQ reflects current product behavior. It is not legal advice. Store availability is Coming soon.
What is Zeloris Help?
A local marketplace for nearby small tasks: post a task, helpers offer, the owner chooses, participants chat, complete the work, and rate each other.
Does Zeloris take payment or commission on task pay?
No. There is currently no platform escrow, in-app task payment, or commission on task pay. Customer and Helper arrange payment directly.
Who sees my exact address?
Before a match, others see an approximate public location. Exact location is available to matched participants after accept.
Can helpers share live location?
Yes, optionally. Live helper location sharing can be used to coordinate arrival; it is not required for every task.
How do I report a problem?
Use report and block tools in the app. Moderation staff review reports in a separate internal console.
Which languages are supported?
English, Estonian, and Russian (EN / ET / RU).
How do I delete my account?
In the app: Settings → Privacy & safety → Delete account, with two confirmations. Auth identity is hard-deleted and shared history is privacy-minimized per DEC-073. See the Delete account page.
Where can I download the app?
App Store and Google Play links are not live yet — Coming soon. See the Download page.
How do I contact support?
Contact us through the in-app Support settings when available. A public support email is not published on this website yet.